This session will share methods to approach design with the core value of empathy. Empathy is the first step in design thinking and the basis for usercentric design. Learn how practitioners from multiple design disciplines bring multiple voices into the design process using empathy as their starting point.
Define the principles of a usercentric design process.
Design a process to bring in multiple voices and perspectives.
Identify strategies to avoid and defuse conflict.
Understand the power of empathy in reaching agreement as well as being the key to meaningful design.