Managing Conflict - 1.0 PDH (LA CES/non-HSW)

Recorded On: 05/15/2024

  • Registration Closed

**The on-demand recording of this presentation will be exclusively accessible to registrants for a duration of 30 days following the live event.**

Conflict is a natural yet complex element of the workplace that, if not managed wisely, can disrupt organizational harmony and growth. Managing conflict training can offer vital strategies for fostering trust, understanding conflict management techniques, and recognizing the constructive potential of conflict. During this webinar, participants will learn to identify early signs of conflict, apply resolution strategies effectively, and encourage an environment where diverse perspectives fuel innovation rather than dissent. This session aims to empower leaders and teams to transform conflict from a potential flaw into a catalyst for improvement and success within their organization.

Learning Objectives:

At the end of the course, participants will be able to:

  1. How to Set the Foundation for Conflict…Trust? - Discover how establishing trust within teams creates a robust foundation for managing conflict effectively. Learn strategies to build and maintain trust, enabling a culture where conflict leads to growth.
  2. Conflict Management - Gain insights into identifying and resolving conflicts constructively. This module offers practical tools and techniques for mediation, negotiation, and fostering long-term team harmony.
  3. Why Conflict is Important and How to Mine for It - Explore the positive aspects of conflict as a catalyst for innovation and team cohesion. Learn how to proactively seek out and leverage conflict to uncover opportunities and enhance problem-solving.

This webinar is the second event in the ASLA SKILL | ED: Communications & Leadership Webinar Series, a skill enhancement series focusing on improving your communication and leadership abilities. The sessions will be presented by HR professionals from PuzzleHR, an ASLA affinity partner.

Heidi Hernandez

Learning & Development Consultant


As a SHRM-certified professional, I possess a solid foundation of knowledge in HR (Human Resources) practices and principles. I have over 17 years of experience in Human Capital Management from account management to sales. Throughout my career, I have had the opportunity to train and develop individuals on my team. This ignited my passion for people development, and I have loved every minute of it!

During the earliest years of my career, I worked for the largest privately held talent management firm, The Allegis Group, to identify top-level talent. For me, this taught me the foundations of professionalism, a strong work ethic, striving for excellence, and crushing goals!

Following my time with The Allegis Group, I spent 10 years working for Paychex, one of America’s Most Admired Companies. While at Paychex, I managed overly complex client accounts within the Professional Employment (PEO) division. Looking for a new challenge within Paychex, I shifted my focus toward becoming a sales representative and succeeded admirably. Consistently ranking among the top 15% of sales reps nationwide, I gained invaluable insight into what clients prioritize and how to respond to their needs.

My background in both operations and sales has provided me with valuable insight into what clients prioritize and how to meet their needs. This has broadened my understanding of the motivations and mindsets of sales and service professionals.

In 2020, I was approached by PuzzleHR to help assist in establishing a successful client onboarding experience for our new clients. The goal was to ensure a stellar first experience with our service divisions. Shortly thereafter, I joined the Learning & Development Team. My primary goal is to build and facilitate training programs; programs that foster the development of important skills such as emotional intelligence, a growth mindset, effective leadership in times of change, the ability to set clear expectations, and professional mentoring. I take tremendous pride in providing people with the skills and knowledge they need to reach their full potential!

My career has been marked by excellence and drive within each role I have held.

Derek Higgs

Learning Consultant / Certified in Emotional Intelligence


Derek is a dedicated advocate for personal and professional development, bringing with him years of leadership development experience. After spending over 25 years in the corporate world, he found his calling in helping others reach their full potential and launched his own company. Derek's role extends beyond a career—it's a passion and vocation, inspired by the belief that one should love what they do. As a certified coach, trainer, and speaker, he empowers individuals to broaden their horizons and achieve their goals. Leveraging his extensive experience, Derek provides valuable insights, strategies, and tools for effective leadership. He believes the answers lie within us, aiding clients in navigating their inner selves to uncover these solutions. Encouraging a commitment to exploration and embracing change, Derek views the transformative journey as an ever-evolving process.

Rebecca Burbridge

Founder and Vice President of Customer Success


Rebecca is a co-founder of Puzzle and serves as Vice President of Customer Success with over 30 years of broad experience helping businesses achieve their goals through strategic management of their human capital. She most recently served for 14 years with Paychex, Inc. in senior leadership roles within their ASO/PEO, Retirement Planning and Payroll divisions. She has a track record of demonstrated leadership through developing national award-winning teams and consultants. Rebecca brings a wealth of client-centric human capital experience across recruiting and HR Consulting, which positions Puzzle to respond to our clients’ need for strategic HR solutions.


Recorded 05/15/2024  |  60 minutes
Recorded 05/15/2024  |  60 minutes **The on-demand recording of this presentation will be exclusively accessible to registrants for a duration of 30 days following the live event.**
10 Questions  |  Unlimited attempts  |  8/10 points to pass
10 Questions  |  Unlimited attempts  |  8/10 points to pass Successful completion of this quiz is required to earn PDH for this webinar.
8 Questions
1.00 PDH credit  |  Certificate available
1.00 PDH credit  |  Certificate available