Am I Speaking Clearly? - Communication Best Practices - 1.0 PDH (LA CES/non-HSW)
Recorded On: 11/13/2024
- Registration Closed
Clear and effective communication is essential for both leadership and the success of any organization. Whether written or verbal, messages to employees should be clear, relevant, and articulate to ensure productive daily operations. Join the PuzzleHR L&D team as they guide you through top tips and best practices for mastering effective communication.
Learning Objectives:
At the end of course participants will be able to:
- Communicate efficiently: This objective will empower participants to streamline their communication processes, ensuring that their interactions are both productive and impactful, leading to more effective collaboration and understanding.
- Properly convey your message: Mastering this objective will emphasize the importance of delivering messages in a way that resonates with the audience, ensuring that the key points are clearly understood and reducing the risk of miscommunication.
- Adapt to different communication styles: By achieving this objective, participants will gain the ability to recognize and adjust to various communication preferences, enhancing their ability to connect with diverse groups and fostering more inclusive and effective dialogue.
- Craft messages that are clear, concise, and to the point: This objective highlights the value of clarity and brevity in communication, enabling participants to convey their ideas more persuasively and efficiently, thus capturing the attention and comprehension of their audience.
Rebecca Burbridge
Founder and Vice President of Customer Success
PuzzleHR
Rebecca is a co-founder of Puzzle and serves as Vice President of Customer Success with over 30 years of broad experience helping businesses achieve their goals through strategic management of their human capital. She most recently served for 14 years with Paychex, Inc. in senior leadership roles within their ASO/PEO, Retirement Planning and Payroll divisions. She has a track record of demonstrated leadership through developing national award-winning teams and consultants. Rebecca brings a wealth of client-centric human capital experience across recruiting and HR Consulting, which positions Puzzle to respond to our clients’ need for strategic HR solutions.
Heidi Hernandez
Learning & Development Consultant
PuzzleHR
As a SHRM-certified professional, I possess a solid foundation of knowledge in HR (Human Resources) practices and principles. I have over 17 years of experience in Human Capital Management from account management to sales. Throughout my career, I have had the opportunity to train and develop individuals on my team. This ignited my passion for people development, and I have loved every minute of it!
During the earliest years of my career, I worked for the largest privately held talent management firm, The Allegis Group, to identify top-level talent. For me, this taught me the foundations of professionalism, a strong work ethic, striving for excellence, and crushing goals!
Following my time with The Allegis Group, I spent 10 years working for Paychex, one of America’s Most Admired Companies. While at Paychex, I managed overly complex client accounts within the Professional Employment (PEO) division. Looking for a new challenge within Paychex, I shifted my focus toward becoming a sales representative and succeeded admirably. Consistently ranking among the top 15% of sales reps nationwide, I gained invaluable insight into what clients prioritize and how to respond to their needs.
My background in both operations and sales has provided me with valuable insight into what clients prioritize and how to meet their needs. This has broadened my understanding of the motivations and mindsets of sales and service professionals.
In 2020, I was approached by PuzzleHR to help assist in establishing a successful client onboarding experience for our new clients. The goal was to ensure a stellar first experience with our service divisions. Shortly thereafter, I joined the Learning & Development Team. My primary goal is to build and facilitate training programs; programs that foster the development of important skills such as emotional intelligence, a growth mindset, effective leadership in times of change, the ability to set clear expectations, and professional mentoring. I take tremendous pride in providing people with the skills and knowledge they need to reach their full potential!
My career has been marked by excellence and drive within each role I have held.
Derek Higgs
Learning Consultant / Certified in Emotional Intelligence
PuzzleHR
Derek is a dedicated advocate for personal and professional development, bringing with him years of leadership development experience. After spending over 25 years in the corporate world, he found his calling in helping others reach their full potential and launched his own company. Derek's role extends beyond a career—it's a passion and vocation, inspired by the belief that one should love what they do. As a certified coach, trainer, and speaker, he empowers individuals to broaden their horizons and achieve their goals. Leveraging his extensive experience, Derek provides valuable insights, strategies, and tools for effective leadership. He believes the answers lie within us, aiding clients in navigating their inner selves to uncover these solutions. Encouraging a commitment to exploration and embracing change, Derek views the transformative journey as an ever-evolving process.
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