How to Grow Your Business through Repeat Clients


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Congratulations, you signed a contract for a new project! Now, how do you maintain a relationship with the client to ensure future work? This express talk will provide an overview of short and long-term strategies for growing your firm operations through relationship management with existing clients, with an emphasis on strategies for small, medium, and emerging firms. Topics will include networking and maintaining relationships with clients at all stages of the process, including proposal pursuits, project administration and oversight, additional services, and post-completion.

Sarah Boyer, ASLA, LEED AP

Associate

Lord Aeck Sargent

Sarah Boyer is an associate with Lord Aeck Sargent in Atlanta, Georgia. Sarah focuses on higher education projects, specializing in construction detailing and construction administration. Within LAS, she co-leads the Women in Design forum as a part of LAS's approach to sustainability and equity in design and in the workplace. Sarah currently serves as the treasurer for the Georgia Chapter of ASLA and on the Board of Directors of the Chattahoochee National Parks Conservancy.

Jenna Jones, ASLA, LEED Green Associate

Director of Marketing + Communications

site design group, ltd.

Jenna Jones is the Director of Marketing and Communications at site design group, ltd. Jenna is trained as a landscape architect with degrees from the University of Minnesota (BED) and University of Michigan (MLA). Her background in marketing communications and landscape architecture with a focus on ecological design has led to a strong passion for exploring the relationship between people and nature. Communication of design and the creative process is an integral part of her day-to-day role, which includes leading the firm’s proposals, communications, and outreach.

Brad McCauley, ASLA

Managing Principal

Site Design Group, Ltd.

Brad McCauley is the Managing Principal at site design group, ltd., who specializes in construction detailing and contract documentation. Brad’s expertise in construction documentation, detailing, and business operations has led to more carefully crafted, iconic, and well-loved public spaces throughout Chicago and the Midwest. Brad is actively involved in a number of professional and service organizations, including serving as the Vice President of Membership at the American Society of Landscape Architects and a member of the Stewardship Council of The Cultural Landscape Foundation.

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